How can we help?

We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get you sorted!

Promotions

When you spend over $99 the Free Beanie gift box will appear in your cart. Simply just click "Add Free Beanie" to add the free gift to your cart. Only available for a limited time while stock lasts.

Just add your favourite skateboard to the cart, then add the Waterborne adaptor. The 10% discount will apply automatically for you. No code needed.

Orders

We accept Visa, Mastercard, American Express, PayPal and AfterPay.

Once your order has been placed, it immediately starts going through our fulfillment process. Therefore, unfortunately, once your order has been placed, we’re unable to change any items you’ve ordered, this includes the quantity, size and/or color. We’re also not able to change the address once the order has been placed.

Once your order has been placed, it immediately starts going through our fulfillment process. Due to the fast turnaround time in our Warehouse, we cannot cancel or recall an order once it has been placed. The package will have to be delivered and then we can proceed with the returns process.

If you’re looking to return for a refund or exchange your order, we're here to help! We offer returns or exchanges within 30 days of receiving your order. All items must be in brand new condition (unused, unridden) to be eligible for a refund or exchange and shipping costs are your responsibility for any delivery and re-delivery of goods.

Check out all of the details on our Returns Policy, such as which returns we can authorize and which ones we cannot.

Once you have checked those important T&Cs, if you still want to initiate a return or exchange, please complete our contact form here so our Customer Care Team can assess your returns request.

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

We're sorry to hear you received a damaged or faulty item! If you have just opened your brand new order and notice that your board is damaged, please send us the following information here:

- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible

Don't worry about sending your damaged item back to us, just keep hold of it until you've been in touch and we advise you what to do next.

Upon assessment by us, if we deem your goods to be faulty, normal warranty conditions will apply. It is your responsibility to follow warranty/instruction information. We may ask you to return your board and we will despatch your replacement item (subject to availability) or will happily refund the original product price and associated delivery costs. This will return to the original method of payment.

Please note, you are responsible for all costs incurred in relation to any return. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

We do offer promotions on our site throughout the year which you can keep up to date with by signing up to the Penny mailing list at the bottom of our website, or by following @zflexskateboards on Instagram. By doing this, you’ll be the first to know about any sales, giveaways and launching of new styles! With that said, we do also have a bunch of items currently on sale which you can check out here if you can’t wait!

At the moment, we don't have Gift Cards available for purchase.

Shipping

As soon as your order has been shipped, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

*Please note, tracking may take around 24-48 hours to update after dispatch

We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up. If the order is still not found please contact FedEx who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with FedEx to resolve the issue.

We offer Free Shipping on all US orders over $50. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

We are committed to ship orders the next business day, but due to currently delays, processing can take up to 2 business days. You will receive an email with the tracking number as soon as it is shipped and you can track your delivery progress there.  Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

We do ship to PO boxes. However, It is required to be shipped with Fed Ex Smartpost and can take 2-8 business days within the contiguous 48 states and 10-14 business days to PO Boxes in Hawaii or Alaska.

We ship all online orders with FedEx. Please note, your shipment does not require a signature on delivery.

Some international orders may have additional customs and import fees upon delivery. These are to be paid by you to the Courier. 

If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result of this occurrence. If you're unsure on whether you'll be subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.