These terms will apply to any contract between us for the sale of products to you and will bee referred to as the Contract.
Why you should read them. Please read these terms carefully before you submit your order to us. These tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
If you think that there is a mistake in these terms, please contact us to discuss.
Before you can place an order on our site you will be asked to click on the button marked "I Accept" to indicate that you accept these terms. If you do not accept these terms, you will not be able to order any products from our site.
These terms, and any Contract between us, are only in the English language.
Information about us
We operate the website https://www.zflex.com/eu/. We are Absolute Board Co. Limited, a company registered in England and Wales under company number 08130948 and with our registered office at Unit 1A.1, North Road, Marchwood Ind Park, Southampton, SO40 4BL. Our VAT number is 138372894.
To contact us, either, use our contact form or write to us at: Unit 1A.1, North Road, Marchwood Ind Park, Southampton, SO40 4BL, or call us on: 02380 865 906.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
Use of our site
Your use of our site is governed by our terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
How we use your personal information
We will use the personal information you provide to us:
to supply the products to you;
to process your payment for the products; and
if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
Products may vary slightly from their pictures. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
Product packaging may vary. The packaging of the products may vary from that shown on images on our site.
All products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
If you are a consumer, you may only purchase products from our site if you are at least 18 years old.
How the contract is formed between you and us
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each step of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
Our acceptance of your order will take place when we send you an e-mail that confirms payment has been mad (known as the Order Confirmation) and another email that the products have been dispatched (known as the Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.
Your rights to make changes
If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Our right to make changes or end the contract
Minor changes to the products. We may change the product:
to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements.
More significant changes to the products and these terms. We may make changes to the products or we may revise these terms from time to time in the following circumstances:
changes in how we accept payment from you;
changes in relevant laws and regulatory requirements.
Every time you order products from us, the terms in force at that time will apply to the Contract between you and us.
Whenever we revise these terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page.
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within  days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.5 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
Your right to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If the product is faulty or misdescribed. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 13 for further information on your rights;
If you want to end the contract because of something we have done or have told you we are going to do. If you are ending a contract for a reason set out at (i) to (v) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
we have told you about an upcoming change to the product or these terms which you do not agree to;
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
you have a legal right to end the contract because of something we have done wrong. Your rights are set out in more detail in this clause 8 below.
If you have just changed your mind about the product(exercising your right to change your mind under the Consumer Contracts Regulations 2013). You have 14 days starting from the day after the day you (or someone you nominate) receive the products to change your mind. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products. Your rights are set out in more detail in this clause 8 below.
In all other cases (ending the contract where we are not at fault and there is no right to change your mind). If you do not have any other rights to end the contract you can still contact us before it is completed and tell us you want to end it. If you do this the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract. Your rights are set out in more detail in this clause 8 below.
When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
any custom-made products or products made to your specification or clearly personalised;
How to cancel. To cancel a Contract, please contact us in writing to tell us by sending an e-mail via our contact form, or by sending a letter to Unit 1A.1, North Road, Marchwood Ind Park, Southampton, SO40 4BL. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
When we will pay the costs of return. We will pay the costs of return:
if the products are faulty or misdescribed;
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
We refund you on the credit card or debit card used by you to pay.
Deductions from refunds. If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop . If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Delivery charges. Our delivery charges are displayed on our site.
Delivery Date. We will deliver the products to you by the estimated delivery date set out on our site's shipping and delivery page.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Delivery will be completed when we deliver the products to the address you gave us.
If no one is available at your address to take delivery, our third party delivery provider may leave you a note, in which case, please follow the instructions provided to rearrange delivery.
The products will be your responsibility from the time we deliver the product to the address you gave us.
You own the products once we have received payment in full, including all applicable delivery charges.
Price of products and delivery charges
The prices of the products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 11.5 for what happens in this event.
Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.
Our site contains a large number of products. It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
How to pay
You can only pay for products using one of the following methods. We accept:
Visa credit and debit
MasterCard credit and debit cards
Payment for the products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we are ready to dispatch your order.
Our warranty for the products or if there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please tell us by sending an e-mail via our contact form, or by sending a letter to Unit 1A.1, North Road, Marchwood Ind Park, Southampton, SO40 4BL.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us in writing to tell us by sending an e-mail via our contact form, or by sending a letter to Unit 1A.1, North Road, Marchwood Ind Park, Southampton, SO40 4BL.
In addition to your legal rights set out above, for products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 120 days from the date of purchase, the products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 13.5.
The warranty in clause 13.4 does not apply to any defect in the products arising from:
fair wear and tear including wear of the nose and tail of skateboard products caused by riding such products and warping of skateboard products due to heat, sun or cold;
breakages or chipping of the products due to dropping the products;
wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
if you fail to assemble, operate or use the products in accordance with the user instructions;
any alteration or repair by you or by a third party who is not one of our authorised repairers; or
any specification provided by you.
Our liability to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control.
An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an event outside our control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.
By submitting any content to Z-Flex Skateboards, you confirm that:
you are the sole author and owner of any intellectual property rights in the content;
all moral rights that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 18 years old;
use of the content you supply does not violate this clause and will not cause injury to any person or entity.
You further agree and confirm that you shall not submit any content:
that is known by you to be false, inaccurate or misleading;
that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
for which you were compensated or granted any consideration by any third party;
that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
that contains any computer viruses, worms or other potentially damaging computer programs or files.
For any content that you submit, you grant Z-Flex Skateboards a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
By submitting your email address in connection with your rating and review, you agree that Z-Flex Skateboards and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 12 to the recipient of the gift without needing to ask our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 13, but we and you will not need their consent to cancel or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
We will not file a copy of the Contract between us.
By purchasing or using a Gift Voucher, you accept the terms and conditions in this clause.
Gift Vouchers are only valid for use on https://www.zflex.com/eu/ and cannot be redeemed for cash or used in stores.
Gift Vouchers purchased via the site can be purchased in the currency used by the Z-Flex Skateboards website that you make the purchase through.
To purchase a Gift Voucher add this item to your cart.
Payment can be made by PayPal, Visa credit and debit card or MasterCard credit and debit cards. Payment is taken at the time of purchase of the Gift Voucher.
Once your payment for a Gift Voucher has been received your order can only be cancelled by contacting our customer care team within 7 days from the date of purchase and a refund will be processed. Refunds will not be given outside of this timeframe. Any exceptions to this will be at Z-Flex Skateboards sole discretion.
Once a Gift Voucher(s) has been purchased, the voucher code will be sent to the nominated email address entered at the time of purchasing the Gift Voucher.
Gift Vouchers can be used in full or part payment for products purchased on the site.
To redeem a Gift Vouchers(s), add the items you wish to purchase to the cart. At checkout enter the Gift Voucher code.
When you use the Gift Voucher the amount of your purchase will be deducted from the balance of the Gift Voucher. When purchasing items less than the value of the Gift Voucher, the balance will remain on the Gift Voucher for future purchases up to the date the Gift Voucher Expires.
You may use the Gift Voucher as part payment for products of a higher value than the value on the Gift Voucher on payment of the difference using the available payment options.
You may redeem multiple Gift Vouchers in one transaction, simply enter the Gift Voucher Code and click add. Then enter the second Gift Voucher Code and click add.
Orders will be shipped once all amounts due have been paid in full.
Gift Vouchers are valid for 6 months from the date it is purchased. Any remaining balance will be deducted on expiry.
Gift Vouchers are for the value purchased only and cannot be topped up. You will need to purchase an additional Gift Voucher in this case.
Gift Vouchers cannot be exchanged for cash, and no change will be given. All refunds of products purchased with a Gift Voucher will be made in accordance with our refund policy. Any refunded amount will be credited to a Gift Voucher and will not be given in cash.
Further terms and Conditions may be listed on the Gift Voucher itself so we recommend you check these details carefully, as upon purchase you are agreeing to all these terms and conditions.